Welcome to our Nu Health & Nu Core. By booking or attending any class, treatment or wellness session, you agree to these Terms & Conditions. These terms are designed to ensure the safety, wellbeing and enjoyment of all clients.
1. Health & Medical Responsibility
By attending our facility, you confirm that:
You are over 18 years of age
You have will complete an accurate Health Questionnaire prior to your first visit. Please not this may be done prior to your booking on the same day.
You have informed us of any medical conditions, injuries, illnesses, medications or pregnancy.
You will notify us immediately if your health status changes.
Participation is entirely at your own risk.
Our instructors and therapists are not medical professionals and no services provided should be considered medical advice or a substitute for treatment from your GP or healthcare provider.
If in doubt regarding your suitability, medical clearance should be obtained before participation.
2. General Wellness Disclaimer
Our services are intended to support general wellbeing, recovery and relaxation.
Individual results vary.
We do not guarantee any specific health, medical or performance outcomes.
3. Booking Policy
All sessions must be booked in advance.
Full payment is required when booking.
Classes operate on a first come, first served basis.
Late arrivals may not be admitted once a class has started.
Session durations include consultation, preparation and cleaning time where applicable.
4. Cancellation Policy
Pilates Classes
Minimum 24 hours notice required.
Late cancellations or no-shows may result in loss of the class credit or full payment.
Wellness Appointments
Minimum 24 hours notice required.
Appointments cancelled with less notice may be charged 100% of the booking fee. For members your allocated time slot will be deducted of your total sessions.
Repeated no-shows may result in future bookings requiring payment in advance.
5. Memberships & Class Packs
Memberships are non-transferable.
Class packs are non-refundable unless required by law.
Expiry dates apply unless otherwise agreed. These are 2 months from purchase date.
Unused sessions cannot be exchanged for cash.
6. Studio Etiquette
Clients must:
Arrive at least 10 minutes before class.
Wear suitable exercise clothing.
Wear grip socks during Reformer Pilates where required.
Bring a water bottle.
Clean equipment after use.
Respect instructors, therapists and other clients.
Follow all staff instructions.
Aggressive, abusive or inappropriate behaviour may result in immediate removal without refund.
7. Mat Pilates
Clients participate according to their own physical ability.
Please inform your instructor of:
Recent injuries
Joint problems
Surgery
Chronic pain
Pregnancy
Dizziness
High blood pressure
Exercises may be modified where appropriate.
8. Reformer Pilates
Use of reformer equipment carries inherent risk.
Clients agree:
To follow all instructor guidance.
Never adjust springs without permission.
Never use equipment without supervision.
To stop immediately if pain occurs.
Our instructors reserve the right to modify or refuse participation where safety is compromised.
9. Hot Pilates
Hot classes take place in elevated temperatures.
Participants acknowledge increased risks including:
Dehydration
Dizziness
Heat exhaustion
Fainting
Clients agree to:
Hydrate before, during and after class.
Leave the room if feeling unwell.
Inform instructors of any symptoms immediately.
Hot Pilates may not be suitable for individuals with:
Heart disease
High or low blood pressure
Pregnancy
Respiratory disorders
Heat intolerance
Certain medications
Medical advice should be sought where appropriate.
10. Hyperbaric Oxygen Chamber
Hyperbaric oxygen therapy involves breathing concentrated oxygen inside a pressurised chamber.
Clients confirm they have disclosed any relevant medical conditions.
Treatment may not be suitable for individuals with:
Untreated pneumothorax
Certain lung diseases
Ear or sinus infections
Recent chest surgery
Uncontrolled epilepsy
Certain chemotherapy medications
Active viral illness with congestion
Claustrophobia
During treatment clients agree:
Not to bring prohibited items into the chamber.
To follow all staff instructions.
To report discomfort immediately.
Not to smoke before treatment where advised.
Although generally considered safe, risks may include:
Ear pressure discomfort
Sinus pressure
Temporary vision changes
Fatigue
Rare oxygen toxicity or barotrauma
Participation is voluntary.
11. Infrared Sauna
Use of the infrared sauna is voluntary.
Clients agree to:
Stay hydrated.
Leave immediately if feeling dizzy or unwell.
Follow recommended session times.
Shower where appropriate before use.
The sauna should not be used by anyone who:
Is pregnant unless medically approved.
Has uncontrolled cardiovascular disease.
Has a fever or infectious illness.
Is under the influence of alcohol or recreational drugs.
12. Ice Bath / Cold Water Therapy
Cold exposure carries inherent risks.
Clients confirm they understand potential risks including:
Cold shock response
Increased blood pressure
Dizziness
Hyperventilation
Loss of consciousness (rare)
Ice baths are not recommended for individuals with:
Cardiovascular disease
Raynaud’s Syndrome
Uncontrolled hypertension
Certain neurological conditions
Pregnancy without medical approval
Clients agree:
Never to force themselves beyond their limits.
To exit immediately if they feel faint.
To follow staff instructions at all times.
13. Jacuzzi
Use of the jacuzzi is at your own risk.
Clients must:
Shower before entering.
Avoid prolonged exposure.
Stay hydrated.
Avoid use while intoxicated.
The jacuzzi should not be used by anyone with:
Open wounds
Infectious skin conditions
Fever
Certain cardiovascular conditions
Pregnancy unless medically approved
Children must be supervised where permitted.
14. Pregnancy
Pregnant clients must inform staff before participation.
Certain services may not be suitable.
Medical clearance may be requested.
15. Personal Property
All belongings are left at the owner’s risk.
We accept no responsibility for loss, theft or damage.
Please avoid bringing valuables.
16. Photography & Social Media
Photography may occasionally be taken for promotional purposes.
We will seek permission before using identifiable images.
Clients may opt out at any time.
17. Hygiene
Clients must:
Wear clean clothing.
Use towels where required.
Shower before using spa facilities.
Not attend if suffering from contagious illness.
We reserve the right to refuse entry where illness may pose a risk to others.
18. Right to Refuse Service
Management reserves the right to refuse or terminate any treatment or class where:
Safety is compromised.
Medical concerns arise.
Behaviour is inappropriate.
Terms and conditions are breached.
19. Liability
To the fullest extent permitted by law, participation is at your own risk.
We accept no liability for:
Injury arising from failure to follow instructions.
Undisclosed medical conditions.
Loss or damage to personal belongings.
Indirect or consequential losses.
Nothing in these terms limits liability for death or personal injury caused by negligence where liability cannot legally be excluded under UK law.
20. Data Protection
Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Medical information is collected solely for the safe provision of our services.
Your information will not be shared except where required by law or with your consent.
21. Amendments
We reserve the right to amend these Terms & Conditions at any time.
The latest version will always be available at reception and on our website.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Client Agreement
By booking, attending or participating in any class or wellness service, you confirm that:
You have read and understood these Terms & Conditions.
You have answered all health screening questions honestly.
You participate voluntarily.
You understand the potential risks involved.
You agree to follow all staff instructions and studio policies.